🔒 Official Document

Live77 Privacy Policy – Malaysian User Data Protection

Live77 is committed to protecting the privacy and data security of every member. This document clearly outlines how we collect, use, store, and protect your information.

Updated: 1 January 2026
Bahasa Malaysia
PDPA Compliance
Latest policy effective 1 January 2026
Important Note: This Privacy Policy outlines live77's commitment to protecting your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international standards. By using the live77 platform, you agree to the practices described in this policy.

1. Introduction

Live77 ("we", "our platform") takes seriously its responsibility to protect the privacy of every user who registers and uses our services. This Privacy Policy is an official document that explains how we handle your personal data from start to finish.

We believe that trust is the foundation of a strong relationship between a platform and its users. We therefore ensure that every piece of information you provide is handled with care, stored securely, and never misused under any circumstances.

This policy applies to all users of the live77 platform, including those who browse our website without registering an account. If you disagree with any part of this policy, we recommend that you stop using the platform immediately.

live77 operates in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and adheres to international data protection standards, including GDPR, as a best practice guideline.

2. Personal Information We Collect

Live77 collects your personal information through several channels to enable us to provide a complete and secure service. The following are the categories of information we collect:

Data Category Sample Information Purpose of Collection
Identity Information Full name, date of birth, MyKad/passport number Identity verification & KYC
Contact Information Email address, phone number, residential address Account Communication & Verification
Financial Information Bank account number, transaction history Deposit & withdrawal processing
Usage Data Game records, wagering history, activity logs Service & security enhancements
Technical Data IP address, device type, web browser, operating system Security & Fraud Prevention

We only collect information that is strictly necessary to provide live77's services. We do not collect sensitive information unrelated to platform operations.

3. How We Use Your Information

Every piece of information collected is used for legitimate and transparent purposes. live77 uses your personal data for the following:

  • Account Management: To create, verify, and manage your account on the live77 platform.
  • Transaction Processing: To securely and promptly process deposits, withdrawals, and all other financial transactions.
  • Identity Verification (KYC): To comply with legal and regulatory requirements relating to user identity verification.
  • Fraud Prevention: To detect and prevent fraudulent activity, money laundering, or unauthorised access.
  • Customer Support: To provide technical assistance and address your enquiries more effectively.
  • Service Communications: To send important notifications regarding your account, transactions, and policy updates.
  • Platform Improvements: To analyse usage patterns and improve the overall user experience.
  • Legal Compliance: To fulfil legal and regulatory obligations under the applicable jurisdiction.
live77 will not use your data for any third-party marketing purposes without first obtaining your explicit consent. You may withdraw this consent at any time through your account settings.

4. Information Sharing & Disclosure

Live77 does not sell, rent, or trade your personal information to any third party for commercial purposes. However, in certain situations, we may need to share your information with the following parties:

  • Payment Service Providers: Payment processing partners who assist us in handling deposits and withdrawals securely.
  • Identity Verification Providers: Third-party platforms used for KYC processing and document verification.
  • Legal Authorities: Law enforcement agencies, tribunals, or regulatory bodies where required by law.
  • Auditors & Consultants: Professional parties bound by strict confidentiality agreements.
  • Technical Infrastructure Providers: Cloud and hosting service providers that support the operation of the live77 platform.

All third parties who receive your data are bound by strict data protection agreements and are only permitted to process your information for the specified purposes.

5. Data Security Measures

Protecting your personal data is live77's top priority. We employ multiple layers of technical and organisational security to ensure your information is safeguarded at all times:

  • 256-bit SSL Encryption: All data transmitted between your device and live77's servers is encrypted using the highest-grade SSL/TLS technology.
  • Data-at-Rest Encryption: Sensitive information such as passwords and financial data is fully encrypted within our database.
  • Two-Factor Authentication (2FA): An additional security layer to protect access to your account.
  • 24/7 Monitoring: An active security monitoring system operates around the clock to detect any suspicious activity.
  • Internal Access Controls: Only authorised staff may access users' personal data, based on the principle of minimum necessary access.
  • Regular Security Audits: Penetration testing and security audits are conducted regularly by independent experts.
While we employ the best available technology to protect your data, perfect online security cannot be fully guaranteed. We encourage you to take personal protective measures as well, such as using strong passwords and not sharing your login credentials.

6. Cookies & Tracking Technologies

Live77 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform operates at its best. The following are the types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login and session management. These cookies cannot be disabled.
  • Performance Cookies: To collect information on how you use the platform and help us identify areas for improvement.
  • Functional Cookies: To save your preferences such as language and display settings for a more personalised experience.
  • Analytics Cookies: To help us understand traffic patterns and platform usage on an aggregated, non-identifiable basis.

You can manage or delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the live77 platform.

7. Your Privacy Rights

As a live77 user, you hold the following rights regarding your personal data. We fully respect and facilitate the exercise of these rights:

Right to Access

You have the right to request a copy of the personal data we hold about you at any time.

Right to Rectification

If your data is inaccurate or incomplete, you have the right to request an immediate correction.

Right to Erasure

You may request the deletion of your personal data, subject to legal obligations binding on us.

Right to Object

You have the right to object to the processing of your data for direct marketing purposes at any time.

Right to Portability

You may request your data in a machine-readable format for transfer to another platform.

Right to Restriction

You have the right to request that we restrict the processing of your data under certain specified circumstances.

To exercise any of the above rights, please contact our privacy team via 24/7 live chat or official email. We will process your request within 30 business days.

8. Data Retention Period

Live77 retains your personal data for as long as necessary to fulfil the purposes stated in this policy, or for as long as required by applicable law.

  • Active Account Data: Retained for as long as your account remains active on the live77 platform.
  • Financial Transaction Records: Retained for a minimum of 7 years in accordance with financial and anti-money laundering legal requirements.
  • KYC Documents: Retained for 5 years after account closure or end of business relationship.
  • Security Logs: Retained for 2 years for investigation and fraud prevention purposes.
  • Communication Data: Support conversation records are retained for 2 years for quality assurance purposes.

Once the retention period expires, your data will be securely deleted or permanently anonymised in accordance with our standard procedures.

9. Changes to the Privacy Policy

Live77 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, the latest technology, or applicable legal requirements.

Any significant changes will be communicated to you through:

  • In-platform notifications on live77 while you are logged in.
  • Email to your registered address at least 14 days before changes take effect.
  • A clear notice on the live77 website's main page.

The "Updated" date at the top of this document reflects the latest version of the policy. Your continued use of the platform after any changes take effect constitutes your acceptance of the updated Privacy Policy.

10. Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer:

  • Official Email: [email protected]
  • Live Chat: Available 24 hours a day, 7 days a week via the live77 platform.
  • Response Time: We are committed to responding to all privacy-related enquiries within 5 business days.
If you are not satisfied with our response, you have the right to lodge a complaint with Malaysia's Department of Personal Data Protection or the relevant regulatory authority in your country.

Live77 Privacy Commitment

Six key pillars of data protection we pledge to every user

Advanced Encryption

All your personal and financial data is protected by 256-bit SSL encryption — the same technology used by leading banking institutions.

No Data Sales

Live77 has never and will never sell, rent, or trade your personal data to any third party for commercial purposes.

PDPA Compliance

Live77 operations fully comply with Malaysia's Personal Data Protection Act 2010, ensuring your privacy rights are protected under local law.

Data Control in Your Hands

You have the full right to access, correct, download, or request deletion of your personal data at any time.

Restricted Internal Access

Your data is only accessible to live77 staff who genuinely require it for operational purposes, based on the principle of minimum necessary access.

Regular Security Audits

Live77's data security infrastructure is regularly audited by independent cybersecurity experts to ensure protection remains up to date.

Play Safe at live77

Your data is protected, your transactions are secure, and your privacy is respected. Join over 500,000 trusted members already enjoying the best experience with live77.

Bahasa Melayu